LEGAL STUFF
All the information on Privacy Policy and
Cookies Policy is below.
Terms and Conditions
By agreeing to the terms and conditions that are applied to all our bookings, you are agreeing to the following:
I understand that if I wish to cancel or reschedule, please give us 24 hours notice. Failure to do so, the price of the service is non-refundable for all day bookings and for overnight stays and chaperone services, failure to inform us within 3 days of the start date, the deposit will not be refunded.
I understand that if myself, the owner, gives us permission, verbally or written, that their dog can be let off the lead that any incident under these conditions, we will not be held liable.
I understand that if myself, the owner, gives us permission, verbally or written, that their cat can be let outside that any incident under these conditions, we will not be held liable.
Privacy Policy
This privacy notice explains how and why Floofs and Friends (also referred to as “we”, “our” and “us”) uses personal data about individual users of our website www.floofs-and-friends.co.uk (the “Website”). You should read this notice so that you know what we are doing with your personal data.
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Who is responsible for processing your personal data?
Floofs and Friends is responsible for the processing of your personal data is dependent on the purpose for which it is collected.
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Why do we process your personal data?
We use and process your personal data to be able to give you the best customer experience when visiting one of our websites or stores. We also process your personal data upon your request to be able to provide you with bookings, deliver our services or to support you through our customer service.
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What type of personal data do we process?
Personal information is any kind of information that can be directly or indirectly attributed to you. Examples of personal data we process are name, address, e-mail address, telephone number, payment information and purchase order. We may also process usage history, IP address, member id and information you provide when contacting our customer service.
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Where do we process your data?
Your personal data is generally stored within your country but may also be transferred to and processed in a country outside this area if requested to do so through our website provider.
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Who do we share your data with?
If necessary, your personal data may be shared within the Floofs and Friends, with suppliers and sub-contractors to carry out certain tasks on our behalf.
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What are your rights?
You have the right to access, rectify, erase, and consult. In certain cases, you are also entitled to object to us using your data, or to transferring your data. If you have an account or are a member of a loyalty program, you can exercise your right to access, portability and rectification under your account pages, where you also can delete your account.
Read our Privacy Policy in full - click here.
Cookies Policy
This Cookie Policy explains how Floofs and Friends and its affiliates (collectively “we,” “us,” or “our”) collect and process information about you or your device on our websites through our use of cookies. For information about our other data privacy practices, please read above.
By using the Floofs and Friends websites, you accept our use of cookies in accordance with this Cookie Policy, subject to any choices you make as described below.
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What is a cookie?
Whenever you visit our website, we place cookies onto your device for different reasons. A cookie is a small text-based file that is downloaded and stored on your computer, mobile or similar device and contains information about your navigation on the website. They can for example, be used to keep track of which pages you visit on the website, to save the information you entered, or your preferences remembered, such as language settings.
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Why do we use them?
We use cookies to give you the full functionality of the website, to customize your user experience, perform analytics and improve our services. Cookies are also used to deliver personalized advertising on our websites, apps, and newsletters across internet and via social media platforms, to get insights regarding for example how many people click on a Social Media ad from us to visit a page on our website. The information is used to measure and optimize advertising in social media.
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Who is responsible for placing cookies on our website?
All cookies have a publisher which tells you who the cookie belongs to. First Party cookies are placed on the websites by us.
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For how long are cookies stored?
Cookies can be stored for varying lengths of time on your browser or device. Temporary cookies, so-called session cookies, are stored in your device until you close your browser. Permanent cookies have an expiration date and when this date has passed, the cookie is deleted when you return to the website that created it.
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What types of cookies do we use?
We use four categories of cookies, strictly necessary, performance, functional and marketing. Only the last three categories listed require user consent. For strictly necessary cookies, user consent is not required as these cookies provide complete and continuous display of the content of the website so that you can access the website and receive an appropriate digital browsing and online experience.
For further information on cookies, including how to see what cookies have been set on your device and how to manage or delete them, visit www.allaboutcookies.org.
General Data and
Protection Policy
This privacy notice explains how and why Floofs and Friends (also referred to as “we”, “our” and “us”) uses personal data about individual users of our website www.floofs-and-friends.co.uk (the “Website”). You should read this notice so that you know what we are doing with your personal data.
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What is GDPR?
GDPR is an EU law with mandatory rules for how organisations and companies must use personal data in an integrity friendly way. Personal data means any information which, directly or indirectly, could identify a living person. Name, phone number, and address are schoolbook examples of personal data. Interests, information about past purchases, health, and online behaviour is also considered personal data as it could identify a person.
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Your rights:
Under the Data Protection Act 2018, you have the right to find out what information the government and other organisations store about you. These include the right to:
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be informed about how your data is being used
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access personal data
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have incorrect data updated
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have data erased
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stop or restrict the processing of your data
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data portability (allowing you to get and reuse your data for different services)
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object to how your data is processed in certain circumstances
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Read our General Data and Protection Policy in full - click here.
Accessibility Statement
This website is run by Floofs and Friends and its affiliates (collectively “we,” “us,” or “our”) . We want as many people as possible to be able to use this website.
For example, that means you should be able to:
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change colours, contrast levels and fonts using browser or device settings
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zoom in up to 200% without the text spilling off the screen
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navigate most of the website using a keyboard or speech recognition software
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listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
We know some parts of this website are not fully accessible:
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you cannot modify the line height or spacing of text
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most older PDF documents are not fully accessible to screen reader software
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you cannot skip to the main content when using a screen reader
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there’s a limit to how far you can magnify the map on our ‘contact us’ page
Read our Accessibility Statement in full - click here
